How to proceed in different situations:

a) receipt of goods:

Check that the packaging is not damaged and the package is open, in which case you have the right to refuse to accept the package (we also recommend taking a photo).

Check that the package is not significantly damaged, in which case you can also refuse the package or write a report about the damage with the carrier (we also recommend taking a photo).

You can also, if appropriate, open the package in front of the carrier and check the condition of the goods and, in the event of damage, write a report with the driver (license plate number of the car, driver's name, shipment number, date, time, description of the damage).

b) withdrawal from the contract

You can withdraw from the contract within 14 days of receipt of the goods (see terms and conditions). The end of this period is calculated from the date of handover of the goods to the carrier or directly to the buyer. To withdraw from the contract, you can use this link, where you fill in the order number and email address from the order. Then you select which goods from the order you will return, the currency in which we will send the amount (CZK or EUR) and the account to which the amount will be sent. For the EUR currency, the account must be specified in the IBAN format. If you prefer to send a written form that you will enclose with the returned goods, you can use our form below, or use another document of yours.

Returns on delivery will not be accepted and will be rejected.

Options for sending goods:

Address for returning goods - (by post, courier): Dana Crková, Brodce 331, Cerhovice 26761

If you use a Packeta for shipping, you can send the package to the Mailbox in my name (Dana Crková / 420 732 65 69 42 / danacrkova@seznam.cz):

1. Auto Chládek, Plzeňská 158, 26761 Cerhovice, Id. branch:3861
2. Drogerie, nám. Jana Husa 36, ​​267 62 Komárov, Branch ID:27811

The package can also be sent to my name (Dana Crková / 420 732 65 69 42 / danacrkova@seznam.cz) to the Balíkovna:

1. nám.Kapitána Kučery 72/0,  26761, Cerhovice
2. Drogerie, nám. Jana Husa 36, ​​267 62,  Komárov

Form for withdrawal from the contract - optional

c) complaint:

If you discover a defect, please contact us without undue delay by email: danacrkova@seznam.cz with a short description of the problem, information about the product number and order number. If possible, please attach a photo(s) showing the defect or a video. This alone may allow us to assess the complaint and expedite the further procedure.

We will then contact you and agree on possible solutions and further procedures

If you want to send the claimed goods without prior communication, fill out the complaint form, sign it and attach it to the package with the sent goods. You can also send it scanned or photographed by email to: danacrkova@seznam.cz.

The sent goods must not be sent cash on delivery, such goods will not be accepted. They must be properly packaged with regard to the nature and size of the goods and sent in one of the following ways:

1) The package can also be sent to my name (Dana Crková / 420 732 65 69 42 / danacrkova@seznam.cz) to the Balíkovna:

1. nám.Kapitána Kučery 72/0,  26761, Cerhovice
2. Drogerie, nám. Jana Husa 36, ​​267 62, Komárov

2) If you use the Zásilkovna for shipping, you can send the package to the Zásilkovna in my name (Dana Crková / 420 732 65 69 42 / danacrkova@seznam.cz ):

1. Auto Chládek, Plzeňská 158, 26761 Cerhovice, Id. pobočky:3861
2. Drogerie, nám. Jana Husa 36, ​​267 62 Komárov, Id. pobočky:27811

3) Sending to the address - (by post, courier):  Dana Crková, Brodce 331, Cerhovice 26761

After receiving the goods, we will contact you.

Money for returned or claimed goods will be sent back to your bank account held at a bank in the Czech Republic or another EU country.

General and more detailed information about the above procedures can be found in the Terms and Conditions.